Returning Items

Click on or touch the POS Actions drop down and choose Process Return to enter Return Mode

Click on or touch the Item being returned to Add it to the Returns Cart. You can also Search for an Item by entering any part of the name of the Item in the box labeled Search items..., and clicking on the Item name from the drop down.

To Increase or Decrease Quantity of an Item being returned, click on or touch the "+" or the "-" button, OR click on or press the Item again. You can also Increase Quantity by entering any part of the name of the Item in the box labeled Search items...

To Remove an Item from the Returns Cart, click on or touch the (Note: This will remove the entire Quantity of this Item)

To see a filtered list of Items by Category, click on the Category name on the lower left of the Terminal

If you'd you'd like to apply a POS Discount/Coupon Code, click on Apply Discount/Coupon and select the Discount Scheme from the drop down. Then click Apply. See Managing Custom Lists to add/remove Discounts/Coupons and to Enable/Disable this feature.

Once all Items being returned have been added to the Returns Cart, click or touch the CONTINUE button

Optionally Find or Add New Member to Process the Return to a specific Customer (Note: Customer other than General Patron is required for Refunds Issued to Household Credit Accounts. We recommend leaving General Patron as the Customer on Cash Returns)

Next, choose the Refund Method and optionally a Reference, and Reason for Return. If you chose the Household Credit method, you'll receive the message: "Note: This will auto-credit this customer's household account in the amount of the refund".

Click or touch Continue

Click or touch Process Now

Click or touch Return to Register.